60min online Dietitian initial consultation Terms and Conditions

Momentum Dietetics ABN: 97 485 549 965 Email: hello@momentumdietetics.com.au Phone: 0431 960 480 Last updated: 1 March 2026
1. Introduction
These Terms and Conditions (“Terms”) govern the provision of dietitian and nutritionist services by Momentum Dietetics (ABN 97 485 549 965) (“we”, “us”, “our”) to you (“Client”). By booking an appointment or engaging our services, you agree to be bound by these Terms. Please read these Terms carefully before proceeding. If you do not agree with any part of these Terms, you should not engage our services.
2. Services
2.1 Momentum Dietetics provides professional dietitian and nutritionist services on a one-to-one basis, including:
  • Initial Consultations — a comprehensive first appointment to assess your health history, dietary intake, goals, and clinical needs, resulting in a personalised nutrition plan and recommendations; and
  • Review Consultations — follow-up appointments to monitor progress, reassess goals, update your nutrition plan, and provide ongoing support and guidance.
2.2 All services are delivered exclusively via telephone or video consultation. No in-person appointments are available. 2.3 The scope of each consultation will be discussed and agreed upon at the time of booking. We reserve the right to adjust the structure or content of a consultation where clinically appropriate.
3. Bookings
3.1 Appointments may be booked via our website only. 3.2 A booking is confirmed only upon receipt of written or electronic confirmation from Momentum Dietetics. 3.3 You are responsible for providing accurate and complete personal and health information at the time of booking. Momentum Dietetics accepts no liability for any adverse outcomes arising from incomplete or inaccurate information provided by you. 3.4 We reserve the right to decline a booking where services are not clinically appropriate or outside our scope of practice.
4. Fees and Payment
4.1 Consultation fees are as follows:
  • Initial Consultation: $200.00 AUD
  • Review Consultation: $150.00 AUD
4.2 Momentum Dietetics may, from time to time, offer promotional coupons or discount codes that reduce the cost of services. Coupons are subject to the specific terms communicated at the time of issue, including any expiry dates, eligible services, and usage limits. Only one coupon may be applied per booking unless otherwise stated. Coupons have no cash value and are non-transferable. 4.3 Payment is due at the time of the consultation unless a prior invoicing arrangement has been agreed in writing. 4.4 Accepted payment methods will be communicated at the time of booking. 4.5 Medicare and Private Health Insurance Momentum Dietetics is a registered Medicare provider and recognised private health fund provider. The following applies to eligible claims:
  • Medicare: Clients may be eligible for a Medicare rebate under a General Practitioner Management Plan (GPMP) or Team Care Arrangement (TCA) issued by their treating GP. You will be required to present a valid referral at or before your appointment. The applicable Medicare rebate will be applied to reduce your out-of-pocket cost. It is your responsibility to obtain and provide a valid referral prior to your appointment. We cannot guarantee that a referral will be accepted if it does not meet Medicare requirements.
  • Private Health Insurance: Clients with applicable extras cover may be eligible to claim a rebate through their private health fund. Momentum Dietetics will provide an itemised receipt to support your claim. Rebate eligibility, amounts, and annual limits are determined solely by your insurer and are not within our control.
  • We make no guarantee as to the amount of any rebate, and any gap payment (the difference between the consultation fee and the rebate amount) remains payable by the Client.
4.6 Outstanding invoices not settled within 14 days of the due date will incur a late payment fee of $25.00 AUD. Invoices remaining unpaid beyond 30 days may be referred to a debt recovery service, and any associated recovery costs will be payable by the Client.
5. Cancellations and Rescheduling
5.1 We understand that circumstances change. If you need to cancel or reschedule an appointment, please notify us as soon as possible. 5.2 Cancellations or rescheduling requests made with less than 24 hours’ notice prior to the scheduled appointment will incur a cancellation fee of 50% of the applicable consultation fee. 5.3 Cancellations or rescheduling requests made with less than 4 hours’ notice, or failure to attend without notice (“no-show”), will incur a cancellation fee of 100% of the applicable consultation fee. 5.4 Please note that Medicare rebates and private health fund rebates are not applicable to cancellation fees. 5.5 Momentum Dietetics reserves the right to cancel or reschedule an appointment in exceptional circumstances. In such cases, we will provide as much notice as reasonably practicable and offer an alternative appointment at no additional cost.
6. Client Responsibilities
6.1 You agree to:
  • Provide complete, accurate, and up-to-date health and medical information relevant to your care;
  • Disclose any medical conditions, medications, allergies, or other factors that may affect your nutrition management;
  • Inform us of any changes to your health status prior to each appointment;
  • Ensure you have access to a suitable device and stable internet or phone connection for your consultation;
  • Connect to your appointment on time via the agreed telephone number or video link;
  • Follow agreed treatment recommendations to the best of your ability and inform us if you are unable to do so; and
  • Treat our practitioners with respect and courtesy at all times.
6.2 Momentum Dietetics reserves the right to discontinue services where a Client acts in a manner that is abusive, threatening, or disrespectful toward our practitioners.
7. Health Disclaimer
7.1 Our services are provided for general nutrition and dietary guidance purposes. They do not constitute medical advice and are not a substitute for advice from a qualified medical practitioner. 7.2 You acknowledge that individual health outcomes vary and that results cannot be guaranteed. 7.3 You are encouraged to consult your general practitioner or treating specialist before making significant changes to your diet, particularly if you have a pre-existing medical condition. 7.4 In the event of a medical emergency, please contact emergency services (000) immediately.
8. Telehealth Consultations
8.1 All consultations are conducted via telephone or video conference. By booking an appointment, you acknowledge and agree that:
  • Technical issues may occur that are outside our reasonable control;
  • The quality of your consultation may be affected by your internet connection, device, or telephone service;
  • You are responsible for ensuring you have access to a suitable device and connection prior to your appointment; and
  • Our privacy and confidentiality obligations (set out in clause 9) apply equally to telehealth consultations.
8.2 If you are unable to connect to your appointment due to technical issues on your end, this may be treated as a late cancellation in accordance with clause 5. 8.3 Telehealth consultations will be conducted in a manner consistent with the Telehealth Guidelines issued by Dietitians Australia and any applicable requirements under the Health Practitioner Regulation National Law (NSW).
9. Privacy and Confidentiality
9.1 Momentum Dietetics is committed to protecting your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. 9.2 We collect personal and health information for the purpose of providing dietitian and nutritionist services, communicating with you about appointments, processing Medicare and private health fund claims, and complying with our professional and legal obligations. 9.3 Your information will not be disclosed to third parties without your consent, except where required by law, where necessary to protect your health and safety or the health and safety of others, or where disclosure is required for the purposes of processing a Medicare or private health fund claim. 9.4 You may request access to your personal information held by Momentum Dietetics at any time by contacting hello@momentumdietetics.com.au. 9.5 Please refer to our Privacy Policy for further information on how we handle your data.
10. Intellectual Property
10.1 All nutrition plans, resources, tools, and written materials provided to you by Momentum Dietetics are for your personal use only. 10.2 You must not reproduce, distribute, publish, or share these materials with any third party without our prior written consent. 10.3 All intellectual property rights in materials created by Momentum Dietetics remain the property of Momentum Dietetics.
11. Limitation of Liability
11.1 To the maximum extent permitted by law, Momentum Dietetics’ liability for any claim arising from or related to the provision of services is limited to the fee paid for the specific consultation to which the claim relates. 11.2 Momentum Dietetics excludes all liability for indirect, consequential, incidental, or special loss or damage arising from the use of our services. 11.3 Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by any legislation, including the Australian Consumer Law, which cannot lawfully be excluded or limited.
12. Australian Consumer Law
12.1 Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). You are entitled to a resupply of services or a refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have services re-supplied if they fail to be of acceptable quality and the failure does not amount to a major failure.
13. Complaints
13.1 If you are dissatisfied with any aspect of our services, please contact us in the first instance: Email: hello@momentumdietetics.com.au Phone: 0431 960 480 13.2 We will acknowledge your complaint within 5 business days and aim to resolve it within 20 business days. 13.3 If your complaint is not resolved to your satisfaction, you may contact:
  • Dietitians Australia — complaints process via www.dietitiansaustralia.org.au
  • Health Care Complaints Commission (HCCC) (NSW) — www.hccc.nsw.gov.au
  • Australian Health Practitioner Regulation Agency (AHPRA) — www.ahpra.gov.au
14. Amendments
14.1 Momentum Dietetics reserves the right to update or amend these Terms at any time. Updated Terms will be posted on our website and will take effect from the date of posting. 14.2 Continued use of our services following any amendment constitutes your acceptance of the updated Terms.
15. Governing Law
15.1 These Terms are governed by the laws of New South Wales, Australia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.
16. Contact
For any questions regarding these Terms, please contact: Momentum Dietetics Email: hello@momentumdietetics.com.au Phone: 0431 960 480

CLIENT ACCEPTANCE

By entering your details and date below and clicking submit to sign up (or otherwise proceeding forward), I acknowledge that I have read, understood, and agree to be bound by these Terms and Conditions, the T&Cs of Momentum Dietetics and any document Program outlines.

If you need any assistance, please feel free to discuss with us prior via email: hello@momentumdietetics.com.au and we’ll be happy to help. Sorry you had to read all that fine print.

Looking forward to working with you soon!