Website Terms and Conditions of Use
1. About the Website
(a) Welcome to momentumdietetics.com (Website). The Website is a consultation and education platform for dietetics and exercise services (Services).
(b) The Website is operated by Momentum Dietetics (ABN 97 485 549 965). Access to and use of the Website, or any of its associated Products or Services, is provided by Momentum Dietetics. Please read these terms and conditions (Terms) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.
(c) Momentum Dietetics reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Momentum Dietetics updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.
(d) You agree that may, in its sole discretion and without prior notice, modify, discontinue, or restrict the use of any portion of the Website or Services, including the availability of any features, database, or content. shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Website or Services.
2. Acceptance of the Terms
You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Momentum Dietetics in the user interface.
3. Subscription to use the Services
(a) In order to access the Services, you must first purchase a subscription through the Website (Subscription) and pay the applicable fee for the selected Subscription (Subscription Fee).
(b) In purchasing the Subscription, you acknowledge and agree that it is your responsibility to ensure that the Subscription you elect to purchase is suitable for your use.
(c) Once you have purchased the Subscription, you will then be required to register for an account through the Website before you can access the Services (Account).
(d) As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including:
(i) Email address
(ii) Preferred username
(iii) Mailing address
(iv) Telephone number
(v) Password
(vi) voluntary survey responses
(e) You warrant that any information you give to Momentum Dietetics in the course of completing the registration process will always be accurate, correct and up to date.
(f) Once you have completed the registration process, you will be a registered member of the Website (Member) and agree to be bound by the Terms. As a Member you will be granted immediate access to the Services from the time you have completed the registration process until the subscription period expires (Subscription Period).
(g) You may not use the Services and may not accept the Terms if:
(i) you are not of legal age to form a binding contract with Momentum Dietetics; or
(ii) you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.
4. Your obligations as a Member
(a) As a Member, you agree to comply with the following:
(i) you will use the Services only for purposes that are permitted by:
(i.A) the Terms; and
(i.B) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;
(ii) you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;
(iii) any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Momentum Dietetics of any unauthorised use of your password or email address or any breach of security of which you have become aware;
(iv) access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of Momentum Dietetics providing the Services;
(v) you will not use the Services or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of Momentum Dietetics;
(vi) you will not use the Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means
for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;
(vii) you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Services. Appropriate legal action will be taken by Momentum Dietetics for any illegal or unauthorised use of the Website; and
(viii) you acknowledge and agree that any automated use of the Website or its Services is prohibited.
(ix) Momentum Dietetics will also monitor for and proactively notify users of any suspected security issues or unauthorised access to user accounts.
5. Payment
(a) All payments made in the course of your use of the Services are made using Paypal, Debitsuccess / ezidebit, google pay, apple pay and others. In using the Website, the Services or when making any payment in relation to your use of the Services, you warrant that you have read, understood and agree to be bound by the Paypal, Debitsuccess / ezidebit, google pay, apple pay and others terms and conditions which are available on their website.
(b) You acknowledge and agree that where a request for the payment of the Subscription Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Subscription Fee.
(c) You agree and acknowledge that Momentum Dietetics can vary this at any time. If Momentum Dietetics does this it will provide reasonable advanced notice of when this variation will occur such as 30-60 days notice.
(d) You acknowledge and agree that Momentum Dietetics may, at its sole discretion and without prior notice, suspend or terminate your access to the Website and Services if you breach these Terms or engage in any conduct that believes, in its sole discretion, violates any applicable law or is harmful to the interests of , its affiliates, or any third party.
6. Refund Policy
(a) Momentum Dietetics will only provide you with a refund of the Subscription Fee in the event they are unable to continue to provide the Services or if the manager of Momentum Dietetics makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances. Where this occurs, the refund will be in the proportional amount of the Subscription Fee that remains unused by the Member (Refund).
(b) Any benefits set out in this Terms and Conditions may apply in addition to consumer’s rights under the Australian Consumer Law.
7. Copyright and Intellectual Property
(a) The Website, the Services and all of the related products of Momentum Dietetics are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Momentum Dietetics or its contributors.
(b) All trademarks, service marks and trade names are owned, registered and/or licensed by Momentum Dietetics, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:
(i) use the Website pursuant to the Terms;
(ii) copy and store the Website and the material contained in the Website in your device’s cache memory; and
(iii) print pages from the Website for your own personal and non-commercial use.
Momentum Dietetics does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by Momentum Dietetics.
(c) Momentum Dietetics retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:
(i) business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or
(ii) a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or
(iii) a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process).
(d) You may not, without the prior written permission of Momentum Dietetics and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.
(e) You acknowledge and agree that all content and materials available on the Website are protected by copyrights, trademarks, service marks, patents, trade secrets, or other proprietary rights and laws. Except as expressly authorised by , you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works from such materials or content.
(f) You agree to indemnify and hold harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms, your violation of any law, or your violation of the rights of a third party.
8. Privacy
Momentum Dietetics takes your privacy seriously and any information provided through your use of the Website and/or Services are subject to Momentum Dietetics’s Privacy Policy, which is available on the Website.
9. General Disclaimer
(a) Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.
(b) Subject to this clause, and to the extent permitted by law:
(i) all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and
(ii) Momentum Dietetics will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
(c) Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you “as is” and “as available” without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Momentum Dietetics make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Momentum Dietetics) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
(i) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
(ii) the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);
(iii) costs incurred as a result of you using the Website, the Services or any of the products of Momentum Dietetics; and
(iv) the Services or operation in respect to links which are provided for your convenience.
(d) Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration under the ACICA Arbitration Rules. The seat of arbitration shall be Sydney, Australia. The language of the arbitration shall be English. The number of arbitrators shall be one.
10. Limitation of liability
(a) Momentum Dietetics’s total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.
(b) You expressly understand and agree that Momentum Dietetics, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.
11. Competitors
If you are in the business of providing similar Services for the purpose of providing them to users for a commercial gain, whether business users or domestic users, then you are a competitor of Momentum Dietetics. Competitors are not permitted to use or access any information or content on our Application. If you breach this provision, Momentum Dietetics will hold you fully responsible for any loss that we may sustain and hold you accountable for all profits that you might make from such a breach.
12. Termination of Contract
(a) The Terms will continue to apply until terminated by either you or by Momentum Dietetics as set out below.
(b) If you want to terminate the Terms, you may do so by:
(i) not renewing the Subscription prior to the end of the Subscription Period;
(ii) providing Momentum Dietetics with 14 days’ notice of your intention to terminate; and
(iii) closing your accounts for all of the services which you use, where Momentum Dietetics has made this option available to you.
Your notice should be sent, in writing, to Momentum Dietetics via the ‘Contact Us’ link on our homepage.
(c) Momentum Dietetics may at any time, terminate the Terms with you if:
(i) you do not renew the Subscription at the end of the Subscription Period;
(ii) you have breached any provision of the Terms or intend to breach any provision;
(iii) Momentum Dietetics is required to do so by law;
(iv) the provision of the Services to you by Momentum Dietetics is, in the opinion of Momentum Dietetics, no longer commercially viable.
(d) Subject to local applicable laws, Momentum Dietetics reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Momentum Dietetics’s name or reputation or violates the rights of those of another party.
13. Indemnity
You agree to indemnify Momentum Dietetics, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:
(a) all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with your content;
(b) any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or
(c) any breach of the Terms.
14. Dispute Resolution
14.1. Compulsory:
If a dispute arises out of or relates to the Terms, either party may not commence any
Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).
14.2. Notice:
A party to the Terms claiming a dispute (Dispute) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.
14.3. Resolution:
On receipt of that notice (Notice) by that other party, the parties to the Terms (Parties) must:
(3.a) Within 28 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
(3.b) If for any reason whatsoever, 28 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the Australian Mediation Association or if they are not available, an agreed accredited mediation body. Here is a list of accredited mediation bodies in Australia – msb.org.au/msb-member-list.;
(3.c) The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a precondition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
(3.d) The mediation will be held in Sydney, Australia.
14.4. Confidential
All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as “without prejudice” negotiations for the purpose of applicable laws of evidence.
14.5. Termination of Mediation:
If 2 months have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.
15. Venue and Jurisdiction
The Services offered by Momentum Dietetics is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of New South Wales, Australia.
16. Governing Law
The Terms are governed by the laws of New South Wales, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of New South Wales, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.
17. Severance
If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.
Website Privacy Policy
This Privacy Policy applies to all personal information collected by Momentum Dietetics (we, us or our) via the website located at momentumdietetics.com (Website).
1. What information do we collect?
The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include: name, phone number, address, email address, voluntary survey responses and metdata.
For provision of adequate health services during consultation health information, and possibiy sensitive information if you volunteer this information during your consultations will also be included.
2. Types of information
The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.
Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and
(b) (ii) whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.
Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive Information will be used by us only:
(a) for the primary purpose for which it was obtained;
(b) for a secondary purpose that is directly related to the primary purpose; and (c) with your consent or where required or authorised by law.
3. How we collect your Personal Information
(a) We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way.
(b) We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
(c) We use different types of cookies including essential cookies for Website functionality, analytical cookies to improve user experience, and marketing cookies that may be set by third parties. These cookies are retained and can be managed through your browser settings. Third-party cookies are subject to their respective privacy policies, which we encourage you to review.
(d) We generally don’t collect Sensitive Information, but when we do, we will comply with the preceding paragraph.
(e) Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.
4. Purpose of collection
(a) We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in our business.
(b) We customarily only disclose Personal Information to our service providers (such as other Health Professionals) who assist us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties. We will ensure that confidentiality is enforced with such personnel.
(c) By using our Website, you consent to the receipt of direct marketing material (such as email newsletters). We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link. You may also opt-outof all or customised marketing communications as you prefer.
(d) You can manage your marketing preferences through your account settings or by contacting our Privacy Officer. We will process opt-out requests within 10 business days and maintain records of your preferences. Marketing communications will not exceed 30 messages per month, and each communication will clearly display preference management options. If you choose to opt-out, we will retain minimal Personal Information necessary to ensure compliance with your request.
5. Security, Access and correction
(a) We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymise or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of 7 (or if you are under the age of 18, 7 years from the age you turn 18) years to fulfill our record keeping obligations.
We implement industry-standard security measures including encryption, access controls, and secure data centers to protect your Personal Information. When deletion is required, we use secure erasure methods including digital shredding and physical destruction of storage media. For digital records, we employ 500 day retention periods for active data and 7 years for archived data, after which automated purge protocols permanently remove the information using government-approved secure deletion standards.
(b) The Australian Privacy Principles:
- (b.i) permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and
- (b.ii) allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).
(c) Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.
6. Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered by Chris Everingham and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
7. Documentation and Response Timeline
We will acknowledge receipt of your complaint within 3-5 business days and provide you with a reference number. Our privacy team will investigate your complaint and maintain detailed records of all communications and findings. We aim to resolve all privacy complaints within 3-5 business days. If additional time is required, we will notify you in writing. All complaint documentation will be retained for 500 months following resolution. If the matter requires escalation, our Privacy Officer will personally review your case within 3-5 business days of the escalation request.
8. Overseas transfer
Your Personal Information may be transferred overseas or stored overseas for a variety of reasons. It is not possible to identify each and every country to which your Personal Information may be sent. If your Personal Information is sent to a recipient in a country with data protection laws which are at least substantially similar to the Australian Privacy Principles, and where there are mechanisms available to you to enforce protection of your Personal Information under that overseas law, we will not be liable for a breach of the Australian Privacy Principles if your Personal Information is mishandled in that jurisdiction. If your Personal Information is transferred to a jurisdiction which does not have data protection laws as comprehensive as Australia’s, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Australian Privacy Principles.
9. GDPR
In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR. Our website does not specifically target customers located in the European Union and we do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply.
10. How to contact us about privacy
If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: momentumdietetics@gmail.com
Affiliate Disclosure
Momentum Dietetics (“we, us, our”) may receive compensation for recommendations made in reference to the products or services on momentumdietetics.com. Where required, we adhere to ACCC guidelines. This compensation may be in the form of money, services, products, discounts, or special access and could exist without any action from a website visitor. Should you purchase a product or service that was recommended and/or linked on momentumdietetics.com, it is understood that some form of compensation may be made to us by the owners of that product or service.
For example, if you click on an affiliate link at momentumdietetics.com and then make a purchase of the recommended product or service, we may receive monetary compensation. This Affiliate Disclosure has been provided for your protection and to fully disclose any relationship between us and the owners of any products or services referenced on our website.
Cancellation Policy
1. Objectives and Background
(a) Momentum Dietetics is committed to providing the best service in a timely manner. We aim to accommodate your needs.
(b) Unfortunately, when a client cancels without giving adequate notice, it prevents another client from being served. This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the fees applicable. This policy is used in fairness to both our business and the clients who would otherwise have wanted an appointment.
(c) We are implementing a straightforward cancellation policy to be upfront about all the costs you may face when engaging our services.
2. Cancellation Process
(a) We understand situations can arise in which you must cancel your appointment. Due to limited appointment availability, we request that you cancel with adequate notice. This allows us to fill that appointment slot.
(b) You may cancel by contacting us by:
(b.i) phone +61 431 960 480; or
(b.ii) email Momentumdietetics@gmail.com.
(c) We require a minimum of 24hrs or 1 days’ notice for cancellation. Please inform us by 24hrs or 1 days prior to your scheduled appointment to notify us of any changes or cancellations.
(d) Rescheduling requests are limited to 2 times per appointment and must be made within the same cancellation notice period. A rescheduling fee of $15 will apply for appointments rescheduled with less than 7 days’ notice. All rescheduled appointments must occur within 7 days of the original appointment date (where practical).
(e) If no prior notice is given or the notice given is not in accordance with the cancellation process, you will be charged a cancellation fee (see below) for the missed appointment.
(f) Late arrivals can only be extended to the remaining time of the scheduled appointment. If you are 25 minutes late past your appointment we may have to reschedule or cancel the appointment, which will incur a cancellation fee.
(g) All references to cancellation of appointments in this clause are also a reference to rescheduling of appointments.
3. Cancellation Fee
(a) The cancellation fee is the cost of your consultation.
(b) The cancellation fee will be charged by deduction from your pre-paid package.
(c) The cancellation fee is the sole responsibility of the client and must be paid in full within 1 week after invoicing.
4. Acceptable circumstances for waiving cancellation fees
We understand that plans may change due to uncontrollable and external circumstances. Missed appointments can be unintentional or may stem from an emergency, etc. Therefore, subject to
approval by Momentum Dietetics, cancellation due to such circumstances will not incur a cancellation fee.
5. Questions
Our business firmly believes that a good client and business relationship is based upon mutual understanding. Questions about our cancellation policy should be directed to +61 431 960 480.
6. Agreement
By continuing to conducting business with us, you acknowledge that you have read, understood and consented to this Cancellation Policy. You understand that you are holding a spot and you may be charged a cancellation fee if an appointment is cancelled without providing at least 24hrs or 1 day notice or if the appointment is missed.
The cancellation fee will be 100% of the appointment cost if cancelled with less than 24 hours notice, or 100% for missed appointments. Payment must be made within 5 business days via credit card or direct deposit. Outstanding cancellation fees must be settled before booking future appointments.
7. Dispute Resolution Process
Any disputes regarding cancellations will be addressed within 2 business days. Clients must submit concerns in writing to momentumdietetics@gmail.com. Our team will provide a detailed response outlining available resolution options and next steps.
Complaint Policy of Momentum Dietetics
There may be times where Momentum Dietetics does not meet your expectations. In these circumstances we encourage you to let us know. We are committed to learning from your experiences as it will help us to continually improve the products and services we deliver.
Momentum Dietetics has a structured approach to resolving complaints.
1. Send Complaint
If you are dissatisfied with a product or service provided by us, you can lodge a complaint with us. A valid complaint may relate to any of the following grounds:
(a) product or service quality not meeting advertised specifications;
(b) delivery delays exceeding 14 business days;
(c) billing discrepancies or unexpected charges;
(d) customer service issues during previous resolution attempts; or
(e) breach of consumer guarantees under Australian Consumer Law.
Please include in your complaint the following details:
(a) your name and contact details;
(b) the nature of the complaint;
(c) details of any steps you have already taken to resolve the complaint;
(d) details of conversations you may have had with us that may be relevant to your complaint and;
(e) copies of any documentation which may be relevant.
(f) confirmation that you understand your personal information and documentation will be handled in accordance with our Privacy Policy and retained securely for 500 months.
Please send your complaint to momentumdietetics@gmail.com
2. Evaluation
We will take note of what information you provide to us. This information will be passed on to the appropriate department of Momentum Dietetics to deal with the complaint.
We are committed to resolving your complaint within a timely manner.
We aim to acknowledge your complaint within 3-5 business days and provide a full resolution within 14 business days of receiving your complaint.
3. Response
We will keep in touch with you during the process. If you require support, please email momentumdietetics@gmail.com. Once we have finalised your complaint, we will advise you of our findings and any action we have taken.
4. Escalation Process
If you are not satisfied with our initial response, you may escalate your complaint to our Senior Management Team at Momentum Dietetics. If the matter remains unresolved after 14 business days, you have the right to contact Australian Mediation Association or if they are not available, an agreed accredited mediation body. Here is a list of accredited mediation bodies in Australia – msb.org.au/msb-member-list for independent mediation.
Cookie Policy
Last updated: 11 Jan 2025
This Website (referred to in these “terms of use” as the website) is owned and operated by Momentum Dietetics, who is referred to in this Cookie Policy as “we”, “us”, “our” and similar grammatical forms.
We reserve the right to update this Cookie Policy periodically and will notify users of any material changes through a prominent notice on our Website. Your continued use of the Website after such modifications will constitute your acknowledgment of the modified Cookie Policy.
Our Cookie Policy explains what cookies are, how we use cookies, how third-party partners may use cookies on our Websites and your choices regarding cookies.
General information about visits to our Websites is collected by our computer servers, with small files “cookies” that our Websites transfers to your computer’s hard drive through your Web browser (if you allow the delivery of “cookies”). The “cookies” are used to follow the pattern of movements of users by letting us know which pages on our Websites are visited, in what order and how often and the previous website visited and also to process the items you select if you are making purchases from our Websites. The anonymous non-personal information that we collect and analyse is not personal information as described in the Privacy Act.
1. Why do we use “cookies” and other web use tracking technologies?
(a) When you access our Website, small files containing a unique identification (ID) number may be downloaded by your web browser and stored in the cache of your computer. The purpose of sending these files with a unique ID number is so that our Website can recognise your computer when you next visit our Website. The “cookies” that are shared with your computer can’t be used to discover any personal information such as your name, address or email address they merely identify your computer to our Websites when you visit us.
(b) We may also log the internet protocol address (IP address) of visitors to our Website so that we can work out the countries in which the computers are located.
(c) We collect information using “cookies” and other tracking technologies for the following reasons:
(c.i) to help us monitor the performance of our Website so that we can improve the operation of the Website and the services we offer;
(c.ii) to provide personalised services to each user of our Website to make their navigation through our Website easier and more rewarding to the user;
(c.iii) to sell advertising on the Website in order to meet some of the costs of operating the Website and improve the content on the Website; and
(c.iv) when we have permission from the user, to market the services we provide by sending emails that are personalised to what we understand are the interests of the user.
(d) Even if you have given us permission to send you emails, you can, at any time, decide not to receive further emails and will be able to “unsubscribe” from that service.
(e) In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Website, deliver advertisements on and through the Website, and so on.
(f) We use the following categories of cookies with varying retention periods: (a) Essential cookies (retained for 500 days) which are necessary for website functionality, (b) Functional cookies (retained for 500 days) that enhance your browsing experience, (c) Analytical cookies (retained for 500 days) that help us improve our services, and (d) Marketing cookies (retained for 500 days) which are used to deliver relevant advertisements. You can manage your preferences for non-essential cookies through our cookie consent tool.
2. What are your choices regarding cookies?
If you are unhappy about having a cookie sent to you, you can set your browser to refuse cookies or choose to have your computer warn you each time a cookie is being sent. However, if you turn your cookies off, some of our services may not function properly.
You can manage your cookie preferences through our Cookie Settings panel, where you can choose to accept or decline specific categories of cookies (Essential, Analytics, Marketing). You can modify these preferences at any time by accessing the Cookie Settings link in our footer.
Please note that while Essential cookies are necessary for basic site functionality, you have full
control over other categories, though this may affect certain website features and personalisation.
Refund Policy of Momentum Dietetics
This Refund Policy (“Policy”) applies to the following purchases: purchases through www.momentumdietetics.com.au
1. General
(a) We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.
(b) Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.
(c) Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
2. Australian Consumer Law
(a) Under the Australian Consumer Law:
(a.i) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the goods, you are entitled
(a.i.A) to cancel the purchase; and
(a.i.B) to a refund for the price of the goods; and
(a.i.C) compensation for any damage or loss (whether direct or consequential) that was, or reasonably ought to have been, foreseeable by us.
(a.ii) If the failure with the service does not amount to a major failure, you are entitled to to a re-supply of the goods within a reasonably time, or to cancel the purchase and be provided with a refund of any price paid.
(b) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
(f) If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
(g) If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.
(h) For clarity, a ‘major failure’ under the Australian Consumer Law includes circumstances where: the goods are substantially unfit for their normal purpose and cannot be easily fixed within a reasonable time; the goods are significantly different from their description or sample; the goods are substantially unusable; or the goods are unsafe.
3. Cancellation and Change of Mind
(a) In the event that you receive the products or services you have purchased, as stated, but that you simply change your mind, we may, at our discretion, offer you a refund or exchange, provided that:
(a.i) You notify us within days of receipt.
(a.ii) In the case of services, the services have not already been performed.
(a.iii) The following conditions are satisfied: Product has not been used.
4. Products Damaged During Delivery
(a) In the event that the product you ordered has been damaged during delivery:
(a.i) Please contact us as soon as possible.
(a.ii) Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.
(b) We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 14 days from the date of receiving the product.
We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 14 days from the date of receiving the product. Any damage claims made after this period may not be accepted unless required by Australian Consumer Law.
5. Exceptions
Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:
(a) You misused the said product in a way which caused the problem.
(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.
(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
(d) Any other exceptions that apply under the Australian Consumer Law.
6. Shipping Costs for Returns
(a) In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the “Returned Product”) back to us, as well as any cost of shipping any replacement product to you.
(b) If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under
the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
(c) If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.
(d) In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.
(e) The inspection of Returned Products shall be conducted according to the following criteria:
(i) original condition and packaging integrity, (ii) presence of all original components and accessories, (iii) absence of unauthorized modifications or damage, and (iv) verification of the reported fault or defect. These criteria will be used to determine eligibility for repair, replacement, or refund under the Australian Consumer Law.
7. Response Time
(a) We aim to process any requests for repairs, replacements or refunds within 3-5 days of receipt.
(b) We will notify customers of the status of their request within 3-5 business days and provide regular updates until the matter is resolved.
8. How to Return Products
(a) You can contact us using the contact email provided at the end of this Policy to discuss a return using the information.
(b) Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
(c) To be eligible for a refund, repair or replacement, you must provide proof of purchase.
(d) You may be required to provide a government issued identification to qualify for a refund, repair or replacement.
(e) Acceptable proof of purchase includes original receipt, order confirmation email, bank statement showing the transaction, or digital invoice from our system. Each document must clearly show the purchase date, amount, and item description.
9. Contact Us
If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: momentumdietetics@gmail.com.
Shipping Policy
1. Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e- mail as proof of your purchase.2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping. After your payment is authorised and verified, all orders are processed within 1 business days. We will contact you if, for some reason, there are any delays. Orders received before 1pm AEST on business days will begin processing the same day. Orders placed on weekends or public holidays will begin processing the next business day. During peak periods and holidays, processing times may be extended by 3-5 business days.3. Shipment Locations
3.1. Domestic and International Momentum Dietetics ships domestically as well as internationally. If you have a question about domestic or international deliveries, please contact us at momentumdietetics@gmail.com.
4. Shipment rates and delivery estimates
We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order. (a) Standard Shipping The order will arrive “instantly” as a download unless it is a physical product and should arrive within 5-7 business days. Standard Shipping costs as per product or service guide. (b) Please note:- (i) Business day means Monday to Friday, except holidays
- (ii) Orders are not shipped or delivered on weekends or holidays
- (iii) Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered
- (iv) Products may be delivered in separate shipments
- (v) When placing your order, we consider these factors when calculating the Estimated Delivery Date:
- (v.A) Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier
- (v.B) Weight factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed
- (vi) Due to energy blackouts, lockouts, strikes, and lockdowns, packages to and from our facility in Newcastle, Australia may be delayed. We appreciate your patience during this time
- (vii) We will not be responsible for wrong shipping addresses if you provide incorrect information
- (viii) In-store pickup dates vary based on product availability
5. Tracking Options
Momentum Dietetics aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.5.1. Domestic Only All orders delivered within Australia automatically have tracking.